SHIPPING POLICY

Last Updated: June 2026

Shipping Rates & Free Shipping

We are pleased to offer FREE Standard Shipping on all domestic orders over $200.00 USD (calculated after discounts and before taxes).

• Orders over $200.00 USD: FREE Standard Shipping.

• Orders under $200.00 USD: A flat shipping fee will be calculated at checkout.

• Shipping rates and delivery options will be displayed at checkout based on package weight, dimensions, destination, and carrier availability.

Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed after 12:00 PM EST (Monday–Friday) will begin processing on the next business day.

• Orders are not processed or shipped on weekends or federal holidays.

During peak sales periods, holidays, promotions, or severe weather events, processing times may be extended.

Shipping Origin

All orders are shipped from our warehouse located in Orlando/Longwood, Florida, USA.

Estimated Delivery Times

Standard Shipping

Estimated delivery within 3–5 business days for most destinations within the contiguous United States.

Delivery times are estimates only and are not guaranteed. Actual delivery dates may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow 24–48 hours for carrier tracking systems to update.

Address Accuracy

Customers are responsible for providing accurate shipping information.

SUPPLY US LLC is not responsible for:

• Incorrect or incomplete addresses.

• Failed delivery attempts.

• Orders returned due to customer-provided address errors.

Any reshipment costs resulting from address issues will be the responsibility of the customer.

Lost, Stolen, or Missing Packages

Once a package has been marked as "Delivered" by the carrier, responsibility for the package transfers to the customer.

SUPPLY US LLC is not responsible for packages lost or stolen after delivery confirmation.

Customers should monitor tracking updates and ensure a secure delivery location.

Claims regarding missing shipments must be reported within 15 days of the carrier's delivery confirmation date.

Inspection Upon Delivery

Customers are responsible for inspecting their order upon delivery.

Claims for:

• Missing items

• Damaged products

• Incorrect items

• Defective merchandise

must be reported within 48 hours of delivery and include photographs of:

• Product(s)

• Packaging

• Shipping label

Failure to report issues within this timeframe may result in denial of the claim.

Hazardous Materials Shipping

Certain products such as monomers, acetone, removers, liquids, chemicals, and other regulated products may be classified as Hazardous Materials (HazMat).

These items:

• May require Ground Shipping only.

• May not qualify for expedited shipping services.

• May have destination restrictions imposed by carriers.

Shipping Restrictions

Certain items may not be eligible for shipment to:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• APO/FPO addresses

• U.S. Territories

due to carrier limitations or hazardous material regulations.

If an order cannot be shipped, SUPPLY US LLC will contact the customer regarding available alternatives or a refund.

International Shipping

International customers are solely responsible for:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Other government-imposed charges

International delivery times vary by destination and customs clearance processes.

Chargebacks & Disputes

Customers agree to contact SUPPLY US LLC before initiating a chargeback or payment dispute.

Fraudulent chargebacks may be challenged using:

• Delivery confirmation records

• Tracking information

• Order documentation

• Customer communications

SUPPLY US LLC reserves the right to refuse future orders from customers who engage in abusive or fraudulent chargeback activity.