Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: June 2026

Most new, unopened items may be returned within 15 days of delivery for a refund.

Returned items must be:

Returns received outside the return window may be refused.

For health, safety, sanitation, and product integrity reasons, the following items are non-returnable and non-refundable:

The following are also non-returnable:

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.

Please provide:

Failure to report issues within 48 hours may result in denial of the claim.

Returns must be approved by SUPPLY US LLC before being sent back.

Unauthorized returns may be refused and returned to the sender.

Please contact us at:

to request return instructions.

Customers are responsible for return shipping costs unless:

SUPPLY US LLC reserves the right to request evidence before approving a prepaid return label.

After receiving and inspecting the returned merchandise, approved refunds will be processed to the original payment method.

Refund processing generally requires:

Actual processing times may vary depending on the customer's financial institution.

Orders refused by the customer or returned due to address issues may be subject to:

At this time, SUPPLY US LLC does not offer direct exchanges.

Customers wishing to exchange an item should place a new order after the original return has been approved.

For return requests or questions regarding refunds:

Phone: +1 (321) 274-2472

Phone: +1 (321) 662-1574